Refund policy

Online Purchases:

Please return distance purchases to:
Blue Wing Gallery
Blue Wing House
Heron Way, Newham
Truro
Cornwall
TR1 2XN
United Kingdom

Please note we are unable to accept returns from web or distance purchases in any of our stores.

  • If you are not entirely delighted with your products ordered over the phone or online you may return them to us any time up to 14 working days after the day on which you received your order. Please be aware that you must take reasonable care of the goods while they are in your possession and they must be returned to us complete, in perfect condition, unused and with the original packaging. To start a return, you can contact us at online@blue-wing.co.uk  We can provide instructions on how and where to send your package. 

    You can always contact us for any questions regarding returns at online@blue-wing.co.uk.

  • We cannot accept goods for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used.

  • Unfortunately, we cannot refund or exchange items that arrive to us damaged or lost. On the other hand, if your order arrives damaged in transit, we will replace it without charge. You must let us know of any breakage within 48 hours of receiving your order.

  • Proof of purchase is essential. If you return any items please ensure the jewellery is sent with adequate insurance and a copy of the sales receipt. In order to expedite your return or exchange request we require proof of purchase please keep your invoice.

  • Regrettably, we cannot accept returns of gift vouchers, gift cards, jewellery care products, or customized items (if the item has been made or changed to your personal requirements). Please note that rings of non-stock sizes are considered “customized jewellery”. Items that have been engraved, embossed, soldered, or altered in any way subsequent to despatch cannot be refunded unless they are defective or faulty. This does not affect your statutory rights.

  • For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the cost of postage where the item returned is faulty. Where goods are claimed to be faulty, Blue Wing Gallery reserves the right to inspect or return goods to the relevant workshop where appropriate in order to verify the claim.

  • Please note that where items have been purchased at a distance but the items have been previously inspected by the purchaser in store, the distance selling regulations do not apply.

  • Purchases made via the Internet or via Mail-Order cannot be returned to one of our stores.

  • When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

  • A Refund of the price of the goods will be issued within 14 days once all the goods and the information referred to above are received. We will send you an email to let you know. The credit/debit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

  • For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.