Do you have questions about your order, or a general enquiry?
Delivery, Returns & Exchanges
Discover details of our services and find the best option for you.
Delivery times and charges?
Discover details of our services and find the best option for you.
UK Delivery (up to 3-5 working days, subject to stock availability): £8
Western Europe (up to 10-15 working days, subject to stock availability): £15
Rest of the World (up to 15-25 working days, subject to stock availability): £20
Shop Gift Voucher purchases are delivered free within the UK. They are not available for overseas purchase.
Can I cancel my order?
If you change your mind after placing an order, you can cancel it within 14 days of receipt or at any time before we despatch it. The only exception is customised goods. Please e-mail us: firstname.lastname@example.org
Please provide your name and address details, as well as your order number to cancel your order.
Is my order insured?
Every order is insured for its value. All orders will be sent out safely packed.
All orders are delivered by Royal Mail or a reputable courier company. Items will usually require a signature upon receipt.
How long does delivery take?
Please allow a minimum of 5 working days for your order to reach you. We will confirm your order and availability as well as dispatch date by sending you an e-mail.
Orders will be delivered Monday–Saturday (excluding bank and public holidays)
Western Europe and Rest of the World Delivery times can vary depending on the country. Blue Wing Gallery cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of any possible import restrictions before placing an order. International deliveries may attract local duties/taxes payable to relevant local authorities. Any such payments will be the responsibility of the customer and are outside of the control of Blue Wing Gallery Limited.
Upon order confirmation, we will notify you of the expected date of delivery and do our best to deliver the goods to you by that date to the address that you specify for delivery. If you do not supply an address, we will deliver the goods to the credit card address you provided us with. Please take care when entering your details as we cannot accept liability for non-delivery of items as a result of incorrect information entered. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or any other delivery company's depot.
We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will
refund the full amount.
What is the return policy?
If you are not entirely delighted with your products ordered online you may return them to us any time up to 14 working days after the day on which you received your order.
All online jewellery purchases except made to order items, silver care products and gift vouchers; carry a full money back guarantee. if returned within 14 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging.
Please remember to include your order number, name and address and whether you would like a refund or exchange.
The delivery charge on the original order is not refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within two days of receiving the order. Goods returned to us arriving damaged, or lost, will not be credited.
Our products are guaranteed against manufacturing faults, but not misuse.
Please be aware that you must take reasonable care of the goods while they are in your possession and they must be returned to us complete, in perfect condition, unused and with the original packaging.
Please note we are unable to accept returns from web or distance purchases in any of our stores.
What is the return address for online purchases?
Please return distance purchases to:
Blue Wing Gallery
Blue Wing House
Heron Way, Newham
What items cannot be returned?
Gift cards, E-Gift Vouchers and Shop Gift Vouchers cannot be returned.
Regrettably we cannot accept returns of customized items (if the item has been made or changed to your personal requirements). Please note that rings of non-stock sizes are considered "customized jewellery”. Items that have been engraved, embossed, soldered or altered in any way subsequent to despatch cannot be refunded unless they are defective or faulty. This does not affect your statutory rights.
How can I make a return?
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
We cannot accept goods for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used.
Unfortunately, we cannot refund or exchange items that arrive to us damaged or lost. On the other hand if your order arrives damaged in transit, we will replace it without charge. You must let us know any breakage within 48 hours of receiving your order.
Proof of purchase is essential. If you return any items please ensure the jewellery is sent with adequate insurance and a copy of the sales receipt. In order to expedite your return or exchange request we require proof of purchase please keep your invoice.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the cost of postage where the item returned is faulty. Where goods are claimed to be faulty, Blue Wing Gallery reserves the right to inspect or return goods to the relevant workshop where appropriate in order to verify the claim.
Please note that where items have been purchased at a distance –via phone- but the items have been previously inspected by the purchaser in store, the distance selling regulations do not apply.
Purchases made via the Internet or via Mail-Order cannot be returned to one of our stores.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
How long will it take for my account to be credited after I have made a return?
Refund of the price of the goods will be issued within 14 days once all the goods and the information referred to above is received. We will send you an email to let you know. The credit/debit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.