Guarantee and Hallmarking
We’re privileged to work with stunning jewellery and watches and play such an important part in helping customers making long-lasting memories.
All online purchases except made to order items, silver care products and gift vouchers; carry a full money back guarantee. Jewellery ordered online can be returned within 14 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Please remember to include your order number, name and address and whether you would like a refund or exchange. The delivery charge on the original order is not refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within two days of receiving the order. Goods returned to us arriving damaged, or lost, will not be credited.
Our products are guaranteed against manufacturing faults, but not misuse.
What is a hallmark?
Gold, silver, platinum and palladium are rarely used in their purest form when it comes to jewellery due to their softness. Instead they’re alloyed (mixed) with other metals to achieve the desired strength, durability and colour. A hallmark is used to identify the purity of these precious metals.
We’re registered with the Edinburgh Assay Office, meaning all of our precious metal jewellery is compliant with the UK’s hallmarking regulations. All our silver jewellery items are Assay standard and Hallmarked when over the required 7.78 grams. For any items that are below the UK Hallmarking Act’s mandatory weight for hallmarking, or exempt due to design we do voluntary testing to ensure the items meet the minimum fineness requirement. The silver we use is 925 sterling silver, so you can feel assured that the silver we use is of the highest quality. Some of our items may be laser hallmarked, these will often be found on the inside of the product.