Terms & Conditions


Welcome to the Blue Wing Gallery Website. This website is owned and administered by Blue Wing Gallery Limited (Blue Wing Gallery). The terms and conditions for use of Blue Wing Gallery’s website are detailed below and should be read carefully as they govern your use of the site. By using and placing an order on the website you are agreeing to accept these terms and conditions. We may vary these terms and conditions from time to time without notice and, therefore, you should check them before you make a new purchase.

You can print out any page from this Website, including any of its terms and conditions, by selecting print from the file menu of you internet browser.


Blue Wing Gallery is a trading name of Blue Wing Gallery Limited.

Registered office:

Blue Wing Gallery
Blue Wing House
Newham, Heron Way
Truro, Cornwall
United Kingdom
VAT number: GB 731633942
Registered in England & Wales
Company number: 3814141

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Please address all written enquiries via e-mail to: customercare@blue-wing.co.uk

or via post to:

Blue Wing Gallery
Blue Wing House
Newham, Heron Way
Truro, Cornwall
United Kingdom


Customer Helpline: +44 (0)1872 260357 – Mon - Fri 09:30 – 17:00

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We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are, therefore, unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

All prices on the site are shown in Pounds Sterling (GBP). Despite our best efforts, items in our online store may occasionally be mispriced. If this occurs, we will contact you for instructions before despatch.

All goods must be paid in full before shipping.

We sometimes offer one off items for sale on our website as well as items where we only hold 1 item in stock which will not be replaced when sold. We aim to make daily updates on items in stock at all times but due to the very nature of our product range being unique or hand-made, it is inevitable that there will be breaks in supply. We offer the products on a “first come, first served” basis. On rare occasions stock levels may be incorrect, for example if another order occurs just before you have placed yours, in which case you will be contacted.

Where an item is marked as a ‘Sale’ price, the original price will have applied for a minimum period of 28 consecutive days (online or in store).

The advertising of products on this site is an 'invitation to treat'. Your order is an offer, not a contract of sale between you and Blue Wing Gallery, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of despatch' email sent once your order has been successfully picked and we can confirm stock levels have been checked.

If we are unable to supply the goods in time we will contact you to inform you regarding your order. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.

We will not accept your order if:

  • we do not have the goods in stock
  • your payment is not authorised
  • fraudulent use of card information or identity is suspected
  • there is a pricing discrepancy
  • there is an error regarding the order or other details of the goods
  • you have cancelled your order with us according the instructions below.

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We accept online payment in a secure environment with Visa, Mastercard, credit cards, as well as Visa debit cards. It is also possible to pay via PayPal. Blue Wing Gallery uses SagePay to process all online payments. SagePay is a major internet payment service provider that uses secure encryption technology to ensure the safety of your personal data. To securely receive payments over the internet, Sagepay use Secure Sockets Layer (SSL) technology to protect your personal information and payment details.

We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from many overseas countries. Local import duties may be payable on receipt. Please note however that this site and its contents do not form an agreement between Blue Wing Gallery and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

Blue Wing Gallery cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of any possible import restrictions before placing an order. International deliveries may attract local duties/taxes payable to relevant local authorities. Any such payments will be the responsibility of the customer and are outside of the control of Blue Wing Gallery Limited.


Privacy Statement:

At Blue Wing Gallery, we respect and protect the privacy of our customers and other stakeholders. To help us provide the best possible service, we may collect and maintain certain information regarding, for example, your name, address and contact details, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Blue Wing Gallery. Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the General Data Protection Regulation.

What do we use information for?

We use the information that we collect for a number of purposes:

  • To better understand the needs of our customers and how we can improve our products and services.

  • To provide information regarding products and services offered by Blue Wing Gallery Limited that may be of interest to you.

  • To answer requests that customers or potential customers may have.

  • To respond to those that might be interested in working for Blue Wing Gallery.

We collect only the personal information required to provide services to our customers and potential customers. This includes:

  • Name

  • Address

  • Email

  • Phone

Other information is collected by us but this is either anonymised (as in the case of IP addresses) or is business information (such as Company, or Job Role).

Where we collect personal information, we do so on the basis that the individual has specifically consented or on the basis that an individual has or is entering into a contract with Blue Wing Gallery. If we do seek to collect personal information through our website, we will be clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it. When you provide personal information, we will enter and store it in our database and use it to contact you to continue to discuss business, services and products which may be of mutual benefit. 


Your rights: Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have the following rights:

  • You can ask to see what data we hold on you (right of access)

  • You can ask for information to be corrected

  • You can ask to receive a copy of the data we hold on you (right to portability)

  • You can ask us to delete any information we have about you (right to be forgotten)

  • You can object to the way in which we use your information

  • You can complain to the supervisory authority

    If you wish to enact any of these rights then you can do so by emailing:  privacy@blue-wing.co.uk

    Retention and data storage: When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers.


    In order to maintain the accuracy and relevancy of information, we perform checks every 6 months and this may include making contact with the subjects of the data to check details. When we do store information, we keep it for the following periods:

  1. Information gathered on our website for the purposes of promoting and delivering our services is retained for 12 months from the date of consent being provided.
  2. Correspondence not relating to a contract will be retained for 1 year following its creation.
  3. Records and documents relating to contracts and insurance policies will be retained for 7 years after the end of the contract or policy.
  4. Information and documents relating to unsuccessful job applicants will be retained for 6 months from date of notification to the candidate.
  5. Other Information will be kept for periods as defined in our retention policies which can be provided on request.

Where else does data go?

As a principle we do not share any of the personal information that we hold. However in the course of running our business some data does get transferred outside of our organisation:

  1. To process payments the relevant information will be passed to Worldpay,  Sagepay, or Paypal.
  2. Aggregate information on the usage of our website will be passed to third parties but this will not include data that can be used to identify a natural person.
  3. Where we do collect personal information this will be stored on the systems of our software cloud service providers in the United Kingdom. We have checked and will continue to check that these providers implement appropriate security measures to protect this data.

If you need more information, here's who can help:

Data Controller: Blue Wing Gallery is a data controller and our contact is: Steve Harper, Blue Wing House, Heron Way, Truro, TR1 2XN  privacy@blue-wing.co.uk

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The Blue Wing Gallery website uses cookies which are small data files placed on your computer or mobile device. Cookies are used by all websites and help to make websites more efficient and give a better and faster browsing experience and user journey. Cookies we use do not store personal or confidential data but some do collect information on how visitors to the site browse and buy. If you don’t want to accept cookies, you can change your browser settings to block them but you will find that your website experience will be limited. If you would like further information on the facts and rules of cookie use, we suggest you check out the following sites:http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm or http://www.allaboutcookies.org/

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

List of cookies we collect:

The table below lists the cookies we collect and the information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Allows pages to be displayed more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id.
CUSTOMER_AUTH An indicator if you are signed into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last product you looked at.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items you recently compared.
STF Information on products you emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookies.
VIEWED_PRODUCT_IDS The products that you recently looked at.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items in your wish list.


We currently only send emails to customers who have registered with us. If you have registered in the past, but have now changed your mind, just email us and let us know. We’ll remove your details from our emailing list.

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This website and its content is copyright of Blue Wing Gallery Limited- © Blue Wing Gallery 2018. All rights reserved.

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Blue Wing Gallery. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Blue Wing Gallery. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

Disclaimer and Liability

To the extent permitted by law, Blue Wing Gallery gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. Blue Wing Gallery will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Blue Wing Gallery`s website.

To the extent permitted by law, Blue Wing Gallery will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Blue Wing Gallery’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Blue Wing Gallery to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

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