TERMS AND CONDITIONS:

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

•  Contract For Sale:

To order the goods you must be at least 18 years old. 

All prices on the site are shown in GB Pounds Sterling. Despite our best efforts, items in our online shop may occasionally be mispriced. If this occurs, we will contact you for instructions before despatch. 

All goods must be paid in full before shipping. 

We offer one off items for sale on our website. We aim to make daily updates on items in stock at all times but due to the very nature of our product range being imported or hand-made, it is inevitable that there will be breaks in supply. We offer the products on a “first come, first served” basis. On rare occasions stock levels may be incorrect, for example if another order occurs just before you have placed your, in which case you will be contacted. This means that your order is an offer, not a contract of sale between you and Blue Wing Gallery, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of despatch' email sent once your order has been successfully picked and we can confirm stock levels have been checked.

The advertising of products on this site is an  'invitation to treat'. That means your order is an offer, not a contract of sale between you and Blue Wing Gallery, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of order' email dispatched once credit card authorisation has been confirmed and stock levels have been checked.

A binding contract is formed only when you receive this confirmation from us.

    If we are unable to supply the goods in time we will contact you to arrange delivery date. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order. 

• Ordering:

Please see our  “How to Buy” guide for instructions on placing an order. After you have placed an order, you will receive e-mail to acknowledge your order. It will confirm which goods you have ordered. This e-mail is not order acceptance from us. When we despatch your goods, we will send you a confirmation e-mail. This means we formally accept the order. We will not accept your order if:

* we do not have the goods in stock

* your payment is not authorised

* there is an error regarding the order or other details of the goods

* if you have cancelled your order with us according the instructions below. 

• Cancelling an order before dispatch:

If you change your mind after placing an order, you can cancel it within 7 days or at any time before we despatch it. The only exception is “customised” goods. Please call us call us on 01326 319432 or e-mail us or click here to inform us. You will need to give us your name and address details, as well as your order number to cancel your order. If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.

• Secure Payment Systems:

We accept online payment in a secure environment with visa, mastercard credit cards, as well as switch and solo debit cards. Blue Wing Gallery uses GeoTrust to process all online payments. GeoTrust is the world's second largest digital certificate provider, and a leader in a wide variety of Identity and Trust services.  Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology, which allows for the encryption of critically sensitive information. Information passed between your computer and www.blue-wing.co.uk cannot be read in the event someone else intercepts it. If you see a padlock in the bottom right-hand corner of your browser status bar you know that a digital certificate has been installed onto this website and that SSL encryption is in place. This means that information being transmitted between your Web Browser and the Web Server you are connected to on the Internet is safe from being tampered with.  

• Returns & Exchanges:

We are unable to give refunds on unwanted goods. We are happy to offer an exchange or credit note for goods within 28 days of purchase, provided goods are returned unworn, in perfect condition and in the original box.  Unfortunately, we cannot refund or exchange items that arrive to us damaged or lost. On the other hand if your order arrives damaged in transit, we will replace it without charge. You must let us know any breakage within two days of receiving the order. Proof of purchase is essential. If you return any items please ensure the jewellery is sent with adequate insurance and copy of sales invoice.

Blue Wing Gallery is not liable for the cost of your own postage or any additional cost you incur and is not responsible for any damage or loss through transit. Regrettably due to health and hygiene we cannot extend this offer to pierced items. We cannot accept returns of customized items (if the item has been made or changed to your personal requirements). Please note that rings of non-stock sizes are considered “customized jewellery”. This does not affect your statutory rights.

We make every effort to ensure that our goods are of the highest quality but in the unlikely event that goods are deemed to be faulty we will offer to repair, exchange or refund where appropriate. This will not apply where goods are damaged through fair wear and tear or where we deem items to have been mishandled by the recipient of the goods.

Purchases made by credit card will be refunded to credit card accounts, and purchases made by cheque will be refunded by cheque.

• Privacy:

At Blue Wing Gallery, we respect and protect the privacy of our customers. To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Blue Wing Gallery.  Any personal data gathered by us in your use of this site will be recorded electronically and only used accordance with UK Data Protection Act 1998. Blue Wing Gallery Ltd (trading as Blue Wing Gallery) is registered under the Data Protection Act 1998, Registration no. PZ9293860.

• Links:

Any links on this web site to other web sites are provided for your interest only and Blue Wing Gallery has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content. 

• Copyright:

This website is an official website of Blue Wing Gallery Limited trading as Blue Wing Gallery, and is copyright Blue Wing Gallery Limited 2005-2006. This website and intellectual property rights in its design, text, graphics, and selection and arrangement thereof, together with the logos and trade names depicted in this website belong to us. 

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 1326 319 432 or click here to inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively. Sometimes during busy shopping hours it might be necessary to call you back and resolve the matter at a mutually convenient time. Please leave your contact telephone number with Blue Wing Gallery staff and we will contact you as soon as possible