• Secure Payment Systems:

We accept online payment in a secure environment with visa, mastercard credit cards, as well as switch and solo debit cards. Blue Wing Gallery uses GeoTrust to process all online payments. GeoTrust is the world's second largest digital certificate provider, and a leader in a wide variety of Identity and Trust services.  Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology, which allows for the encryption of critically sensitive information. Information passed between your computer and www.blue-wing.co.uk cannot be read in the event someone else intercepts it. If you see a padlock in the bottom right-hand corner of your browser status bar you know that a digital certificate has been installed onto this website and that SSL encryption is in place. This means that information being transmitted between your Web Browser and the Web Server you are connected to on the Internet is safe from being tampered with.  

• Returns & Exchanges:

We are unable to give refunds on unwanted goods. We are happy to offer an exchange or credit note for goods within 28 days of purchase, provided goods are returned unworn, in perfect condition and in the original box.  Unfortunately, we cannot refund or exchange items that arrive to us damaged or lost. On the other hand if your order arrives damaged in transit, we will replace it without charge. You must let us know any breakage within two days of receiving the order. Proof of purchase is essential. If you return any items please ensure the jewellery is sent with adequate insurance and copy of sales invoice.

Blue Wing Gallery is not liable for the cost of your own postage or any additional cost you incur and is not responsible for any damage or loss through transit. Regrettably due to health and hygiene we cannot extend this offer to pierced items. We cannot accept returns of customized items (if the item has been made or changed to your personal requirements). Please note that rings of non-stock sizes are considered “customized jewellery”. This does not affect your statutory rights.

We make every effort to ensure that our goods are of the highest quality but in the unlikely event that goods are deemed to be faulty we will offer to repair, exchange or refund where appropriate. This will not apply where goods are damaged through fair wear and tear or where we deem items to have been mishandled by the recipient of the goods.

Purchases made by credit card will be refunded to credit card accounts, and purchases made by cheque will be refunded by cheque.

• Privacy:

At Blue Wing Gallery, we respect and protect the privacy of our customers. To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Blue Wing Gallery.  Any personal data gathered by us in your use of this site will be recorded electronically and only used accordance with UK Data Protection Act 1998. Blue Wing Gallery Ltd (trading as Blue Wing Gallery) is registered under the Data Protection Act 1998, Registration no. PZ9293860.

• Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 1326 319 432 or click here to inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively. Sometimes during busy shopping hours it might be necessary to call you back and resolve the matter at a mutually convenient time. Please leave your contact telephone number with Blue Wing Gallery staff and we will contact you as soon as possible