If you change your mind after placing an order, you can cancel it within 7 days or at any time before we despatch it. The only exception is “customised” goods. Please call us call us on 01326 319432 or e-mail us or click here to inform us. You will need to give us your name and address details, as well as your order number to cancel your order. If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.

                  GIFT VOUCHERS:

Are you having difficulty finding the ideal present? A Blue Wing Gallery Gift Voucher is the perfect solution. Simply choose the card and the value and let them choose the gift! They can shop online or at any Blue Wing Gallery shop for a gift that they've always wanted. Whatever the occasion, give that special someone a Blue Wing Gift Voucher for a gift that's guaranteed to please.

Click here to purchase gift vouchers by Blue Wing Gallery.

1.      Gift Vouchers must be redeemed through Blue Wing Gallery Shops or website towards the purchase of products listed in the online catalogue.

2.      Gift Vouchers expire 6 months from the date of issuance.

3.      Gift Vouchers cannot be used to purchase other gift vouchers.

4.      Gift Vouchers are non-refundable and are not redeemable for cash. For any merchandise paid by Gift Voucher where the transaction value is less than the face value of voucher, cash change up to £0.99 will be provided. Any excess change requirement will be paid in new Gift Vouchers. The refund of all merchandise purchased using Gift Vouchers will be paid in New Gift Vouchers. This does not affect your statutory rights.

5.      Blue Wing Gallery will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift Voucher is either redeemed though the web site or redeemed and used to make purchases in the shops.

6.      Blue Wing Gallery is not responsible for lost or stolen Gift Vouchers.

7.      Blue Wing Gallery reserves the right to alter any of the above terms and conditions on reasonable notice to the customer, without affecting orders already placed.

8.     Only one gift voucher can be used per transaction. The voucher is not valid in conjunction with any other promotional offer.

            PACKING AND GIFT WRAPPING:

Your jewellery will arrive in an attractive, specially designed presentation case. Finished in silver and branded to Blue Wing Gallery. We use designer boxes for jewellery. All orders will be sent out packed safely in a padded envelope.

However, If the item is for a present by requesting  "I wish to send a gift" we will use gift wrapping and we can even add your own message in a gift card. The invoice will be sent to your address. If you would like to order more than one present and wish for us to send to more than one address, simply email or phone us with the list of addresses prior to placing your order. We can then arrange to send the relevant item to different addresses according to your instructions.